This page explains how to request deletion of data held in the Pull360 platform, and how such requests are handled. Because gyms control the member data they enter, some requests are handled together with the relevant gym.
How to Request Deletion
You can request deletion of data held in Pull360 by contacting us. Include enough detail for us to locate the relevant records and to understand what you are asking to delete.
Verifying Requests
To protect against unauthorized deletion, we verify that a request is genuine before acting on it. This may involve confirming the request with the gym account holder.
Gym-Managed Member Data
Member data is entered and controlled by the gym. If you are a gym member, deletion requests about your information are generally handled by your gym, since the gym owns its member relationship. We will support the gym in handling such requests.
How Pull360 Handles Deletion
When we action a verified deletion request, we take steps to remove the relevant data from the platform. Depending on the request, this can include:
- Member records and associated operational data held in the account.
- Data no longer required to provide the service.
WhatsApp Connection Deletion
A gym can disconnect its WhatsApp Business account from Pull360 at any time, which stops further automated reminders. Data held by WhatsApp / Meta is subject to their own policies.
Retention Requirements
Some information may need to be retained to meet legal, accounting or reporting obligations, or to resolve disputes. Where that applies, we retain only what is required and for only as long as necessary.
Deletion requests are made by contacting Pull360; there is no self-service deletion endpoint at this time. This document is a working draft and should be reviewed with qualified legal counsel before publication.